Table 1 Details of the PACIC 20-item scale

PACIC 20 item was developed to measure patient perceptions of five elements seen as necessary for the succesful implementation of the chronic care model:

Patient Activation (items 1–3)

Delivery System Design/Decision Support (items 4–6)

Goal Setting (items 7–11)

Problem-solving/Contextual Counseling (items 12–15)

Follow-up/Coordination (items 16–20)