Measuring patient's expectation and the perception of quality in LASIK services

Table 8 Path Coefficients of SEM Models

Model 1			Estimate	S.E.	C.R.		Model 2			Estimate	S.E.	C.R.
E	to	Loyalty	0.024	0.37	0.63	NS
E	to	Perception	0.392	0.062	6.37	*	E	to	Perception	0.52	0.067	7.78	*
P	to	Loyalty	0.621	0.39	16.02	*	P	to	Loyalty	0.825	0.152	5.44	*
E	to	E5	1				E	to	E5	1
E	to	E4	0.858	0.034	24.91	*	E	to	E4	0.86	0.036	23.82	*
E	to	E3	0.97	0.036	27.13	*	E	to	E3	0.952	0.038	25.06	*
E	to	E2	0.795	0.033	23.97	*	E	to	E2	0.791	0.035	22.71	*
E	to	E1	0.701	0.051	13.88	*	E	to	E1	0.745	0.051	14.57	*
P	to	P5	1				P	to	P5	1
P	to	P4	0.838	0.028	30.34	*	P	to	P4	0.886	0.149	5.94	*
P	to	P3	0.89	0.029	30.21	*	P	to	P3	0.949	0.159	5.96	*
P	to	P2	0.826	0.029	28.02	*	P	to	P2	0.919	0.153	6.00	*
P	to	P1	0.612	0.031	19.55	*	P	to	P1	0.737	0.131	5.64	*
L	to	R1	1				L	to	R1	1
L	to	R2	1.103	0.055	20.06	*	L	to	R2	0.957	0.192	5.00	*
L	to	R3	1.165	0.056	20.78	*	L	to	R3	1.053	0.202	5.22	*

ISSN: 1477-7525