| |
First validation phase First study (n = 1007)
|
Replication phase Second study (n = 248)
|
|---|
| |
n
|
Score (sd) (1)
|
P
|
n
|
Score (sd) (2)
|
P
|
|
Overall satisfaction item (3)
| | | | | | |
|
1 (not at all satisfied)
|
13
|
58.0 (21.6)
| | | | |
|
2
|
12
|
68.7 (17.7)
| | | | |
|
3
|
18
|
56.0 (13.5)
|
<0.001 (4)
|
-
|
na
|
-
|
|
4
|
39
|
59.4 (14.0)
| | | | |
|
5
|
125
|
72.1 (11.5)
| | | | |
|
6
|
285
|
80.3 (10.0)
| | | | |
|
7 (completely satisfied)
|
496
|
90.6 (7.6)
| | | | |
|
To recommend to relatives or friends
| | | | | | |
|
certainly not
|
13
|
52.7 (18.2)
|
<0.001 (4)
|
-
|
na
|
-
|
|
probably not
|
30
|
57.3 (16.7)
| | | | |
|
yes probably
|
272
|
75.4 (13.1)
| | | | |
|
yes certainly
|
665
|
87.6 (9.5)
| | | | |
|
To consult again
| | | | | | |
|
certainly not
|
10
|
58.7 (24.2)
|
<0.001 (4)
|
-
|
na
|
-
|
|
probably not
|
20
|
57.3 (17.9)
| | | | |
|
yes probably
|
213
|
72.5 (14.5)
| | | | |
|
yes certainly
|
756
|
86.6 (10.3)
| | | | |
|
To consult again
| | | |
9
| | |
|
Do not agree
|
-
|
na
|
-
|
46
|
57.8 (14.4)
|
<0.001
|
|
agree
| | | |
18
|
64.2 (12.4)
| |
|
Fully agree
| | | |
1
|
84.3 (11.7
| |
|
Content of the open-ended question
| | | | | | |
|
negative comment
|
303
|
76.1 (14.7)
| |
85
|
72.1 (14.9)
| |
|
mixed comment
|
110
|
78.4 (13.5)
|
<0.001
|
8
|
81.0 (12.4)
|
<0.001
|
|
no comment
|
442
|
85.4 (12.1)
| |
91
|
82.0 (15.8)
| |
|
positive comment
|
152
|
91.2 (8.2)
| |
42
|
85.5 (11.1)
| |
- na: non available (1) Overall satisfaction score (26 items scale extracted from the first study) (2) Overall satisfaction score (27 items final scale extracted from the second study) (3) 7-point scale from 1 'not at all satisfied' to 7 'completely satisfied' (4) ANOVA test regrouping the responses 1,2 and 3
