Table 4 Results of model 1 with respect to the samples in various groups

Assessment of medical treatment process

0.100*

0.510**

0.681***

(1.70)

(2.06)

(2.74)

Assessment of doctor-patient communication

0.652***

0.325***

0.190*

(3.48)

(2.76)

(1.84)

Assessment of waiting time for medical service

0.103

−0.191

−0.198

(1.02)

(−1.31)

(−0.74)

Assessment of medical facility and hospital environment

0.382**

0.231**

0.148*

(2.37)

(2.05)

(1.86)

Assessment of medical cost

0.513***

0.387**

0.286**

(3.44)

(2.39)

(2.24)

Age dummy variables

Yes

Yes

Yes

Gender dummy variable

Yes

Yes

Yes

Marital status dummy variables

Yes

Yes

Yes

Education dummy variables

Yes

Yes

Yes

Income dummy variables

Yes

Yes

Yes

Employment status dummy variables

Yes

Yes

Yes

Occupation dummy variables

Yes

Yes

Yes

Health status dummy variable

Yes

Yes

Yes

Medical insurance dummy variables

Yes

Yes

Yes

Reimbursement percentage of medical cost dummy variables

Yes

Yes

Yes

Severity of disease dummy variables

Yes

Yes

Yes

Stage of disease dummy variables

Yes

Yes

Yes

Cutoff point 1

2.631**

2.073

2.164

(2.05)

(1.18)

(0.69)

Cutoff point 2

4.006**

3.365*

3.656

(2.08)

(1.93)

(1.15)

Cutoff point 3

4.870**

4.132**

4.742**

(2.53)

(2.36)

(2.18)

Cutoff point 4

7.897***

6.691***

8.199**

(3.98)

(3.68)

(2.21)

Number of observations

1106

916

1284

Log pseudo-likelihood

77.76

29.62

31.21