Table 3 Outpatient early satisfaction with care (T1)
Satisfaction with care | EQS-C responders N = 136 | |
|---|---|---|
n | Mean (SD) or % | |
EQS-C scores | ||
Contact/appointments | 132 | 80.6 (19.1) |
Reception facilities | 135 | 79.4 (16.1) |
Waiting time | 135 | 76.5 (22.6) |
Consultation with the doctor | 135 | 82.5 (16.5) |
Overall satisfaction | 136 | 80.8 (15.2) |
“I think I will continue attending this department” | 136 | |
Agree | 31.6 | |
Fully agree | 55.7 | |
Comments on the open-ended EQS-C question “What part of our service do you think could be improved?” | 136 | |
No comment | 48.0 | |
Positive comment | 27.2 | |
Negative comment | 16.1 | |
Mixed comment | 8.7 | |