Table 1 Data quality, internal consistency reliability, construct validity
From: Psychometric properties of the Press Ganey® Outpatient Medical Practice Survey
Correlationsa | |||||||
|---|---|---|---|---|---|---|---|
%Floor | %Ceiling | Skew | %NA | Scale | PG23 | PG24 | |
Access, α = 0.79 | 0.05% | 45.6% | −1.3 | 0.5% | 0.49 | 0.51 | 0.46 |
PG1 Ease of getting clinic on the phone | 0.70% | 57.0% | −1.6 | 3% | 0.62 | 0.36 | 0.32 |
PG2 Convenience of office hours | 0.20% | 59.1% | −1.3 | 1.10% | 0.64 | 0.40 | 0.36 |
PG3 Ease of scheduling appointment | 0.70% | 65.1% | −1.9 | 1.10% | 0.66 | 0.40 | 0.37 |
PG4 Courtesy of staff in registration area | 0.20% | 78.5% | −2.5 | 1.40% | 0.49 | 0.46 | 0.41 |
Moving through visit, α = 0.88 | 0.98% | 49.9% | −1.6 | 1.62% | 0.75 | 0.50 | 0.45 |
PG5 Informed of any delays | 1.80% | 57.9% | −1.7 | 8.60% | 0.75 | 0.49 | 0.43 |
PG6 Wait time at clinic | 2.10% | 55.4% | −1.5 | 2.30% | 0.75 | 0.46 | 0.42 |
Nurse/Assistant, α = 0.89 | 0.13% | 73.0% | −2.3 | 1.48% | 0.82 | 0.60 | 0.51 |
PG7 Friendliness of nurse | 0.10% | 79.6% | −2.5 | 1.70% | 0.82 | 0.56 | 0.47 |
PG8 Concern nurse showed for problem | 0.30% | 73.9% | −2.2 | 2.60% | 0.82 | 0.58 | 0.50 |
Care Provider (CP), α = 0.96 | 0.12% | 64.4% | −3.0 | 0.55% | 0.75 | 0.69 | 0.77 |
PG9 Friendliness of CP | 0.30% | 84.1% | −3.3 | 0.80% | 0.82 | 0.61 | 0.65 |
PG10 Explanations provided for problem | 0.50% | 80.4% | −2.9 | 1.10% | 0.88 | 0.61 | 0.66 |
PG11 Concern for your questions | 0.70% | 80.4% | −3.1 | 1.30% | 0.90 | 0.62 | 0.69 |
PG12 Efforts to include you in treatment | 0.70% | 79.6% | −3.0 | 2.10% | 0.88 | 0.61 | 0.67 |
PG13 Info. about medications (if any) | 0.60% | 77.2% | −2.7 | 11.40% | 0.84 | 0.60 | 0.63 |
PG14 Instructions for care (if any) | 0.60% | 76.7% | −2.6 | 5.60% | 0.83 | 0.61 | 0.64 |
PG15 Understandable explanations | 0.30% | 83.3% | −3.3 | 1.50% | 0.81 | 0.59 | 0.61 |
PG16 Time spent with you | 0.60% | 76.3% | −2.6 | 1.20% | 0.80 | 0.60 | 0.63 |
PG17 Your confidence in CP | 0.80% | 83.2% | −3.5 | 1.30% | 0.88 | 0.62 | 0.75 |
PG18 Likelihood of recommending CP | 1.30% | 83.0% | −3.4 | 1.90% | 0.86 | 0.63 | 0.80 |
Personal Issues, α = 0.89 | 0.06% | 67.6% | −2.0 | 1.06% | 0.68 | 0.73 | 0.68 |
PG19 Staff protected your safety | 0.20% | 75.0% | −2.2 | 4.70% | 0.74 | 0.57 | 0.50 |
PG20 Our sensitivity to your needs | 0.50% | 75.0% | −2.6 | 2.20% | 0.76 | 0.73 | 0.71 |
PG21 Our concern for your privacy | 0.20% | 76.7% | −2.3 | 3% | 0.81 | 0.64 | 0.58 |
PG22 Cleanliness of our practice | 0.10% | 80.1% | −2.3 | 2.60% | 0.75 | 0.59 | 0.55 |
Total Score, α = 0.95 | 0.01% | 29.3% | −1.7 | 0.00% | -- | -- | -- |