TY - STD TI - Centers for Medicare & Medicaid Services HCAHPS: Patients’ Perspectives of Care Survey [http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS.html]. Accessed 1 Mar 2015. UR - http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS.html ID - ref1 ER - TY - STD TI - Hospital Value-Based Purchasing [http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/hospital-value-based-purchasing/index.html]. Accessed 1 Mar 2015. UR - http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/hospital-value-based-purchasing/index.html ID - ref2 ER - TY - STD TI - H.R.3590 - Patient Protection and Affordable Care Act [https://www.congress.gov/bill/111th-congress/house-bill/3590]. Accessed 16 June 2015. UR - https://www.congress.gov/bill/111th-congress/house-bill/3590 ID - ref3 ER - TY - STD TI - H.R.4015 - SGR Repeal and Medicare Provider Payment Modernization Act of 2014 [https://www.congress.gov/bill/113th-congress/house-bill/4015]. Accessed 16 June 2015. UR - https://www.congress.gov/bill/113th-congress/house-bill/4015 ID - ref4 ER - TY - JOUR AU - Graham, B. AU - Green, A. AU - James, M. AU - Katz, J. AU - Swiontkowski, M. PY - 2015 DA - 2015// TI - Measuring patient satisfaction in orthopaedic surgery JO - J Bone Joint Surg Am VL - 97 UR - https://doi.org/10.2106/JBJS.N.00811 DO - 10.2106/JBJS.N.00811 ID - Graham2015 ER - TY - STD TI - Lee V, Miller T, Daniels C, Paine M, Gresh B, Betz AL. Creating the Exceptional Patient Experience in an Academic Health System. Academic Medicine. 2016;91(3):338–44. ID - ref6 ER - TY - JOUR AU - Arah, O. A. AU - Asbroek, A. H. AU - Delnoij, D. M. AU - Koning, J. S. AU - Stam, P. J. AU - Poll, A. H. AU - Vriens, B. AU - Schmidt, P. F. AU - Klazinga, N. S. PY - 2006 DA - 2006// TI - Psychometric properties of the Dutch version of the hospital-level consumer assessment of health plans survey instrument JO - Health Serv Res VL - 41 UR - https://doi.org/10.1111/j.1475-6773.2005.00462.x DO - 10.1111/j.1475-6773.2005.00462.x ID - Arah2006 ER - TY - JOUR AU - Dyer, N. AU - Sorra, J. S. AU - Smith, S. A. AU - Cleary, P. D. AU - Hays, R. D. PY - 2012 DA - 2012// TI - Psychometric properties of the consumer assessment of healthcare providers and systems (CAHPS(R)) clinician and group adult visit survey JO - Med Care VL - 50 UR - https://doi.org/10.1097/MLR.0b013e31826cbc0d DO - 10.1097/MLR.0b013e31826cbc0d ID - Dyer2012 ER - TY - JOUR AU - Hargraves, J. L. AU - Hays, R. D. AU - Cleary, P. D. PY - 2003 DA - 2003// TI - Psychometric properties of the consumer assessment of health plans study (CAHPS) 2.0 adult core survey JO - Health Serv Res VL - 38 UR - https://doi.org/10.1111/j.1475-6773.2003.00190.x DO - 10.1111/j.1475-6773.2003.00190.x ID - Hargraves2003 ER - TY - JOUR AU - Hays, R. D. AU - Shaul, J. A. AU - Williams, V. S. AU - Lubalin, J. S. AU - Harris-Kojetin, L. D. AU - Sweeny, S. F. AU - Cleary, P. D. PY - 1999 DA - 1999// TI - Psychometric properties of the CAHPS 1.0 survey measures. Consumer assessment of health plans study JO - Med Care VL - 37 ID - Hays1999 ER - TY - JOUR AU - Keller, S. AU - O’Malley, A. J. AU - Hays, R. D. AU - Matthew, R. A. AU - Zaslavsky, A. M. AU - Hepner, K. A. AU - Cleary, P. D. PY - 2005 DA - 2005// TI - Methods used to streamline the CAHPS Hospital Survey JO - Health Serv Res VL - 40 UR - https://doi.org/10.1111/j.1475-6773.2005.00478.x DO - 10.1111/j.1475-6773.2005.00478.x ID - Keller2005 ER - TY - JOUR AU - Westbrook, K. W. AU - Babakus, E. AU - Grant, C. C. PY - 2014 DA - 2014// TI - Measuring patient-perceived hospital service quality: validity and managerial usefulness of HCAHPS scales JO - Health Mark Q VL - 31 UR - https://doi.org/10.1080/07359683.2014.907114 DO - 10.1080/07359683.2014.907114 ID - Westbrook2014 ER - TY - STD TI - Fielding the CAHPS Clinician & Group Surveys [https://cahps.ahrq.gov/surveys-guidance/cg/instructions/12monthsurvey.html]. Accessed 25 Nov 2015. UR - https://cahps.ahrq.gov/surveys-guidance/cg/instructions/12monthsurvey.html ID - ref13 ER - TY - STD TI - Press Ganey Associates, Inc. Medical Practice Survey Psychometrics Report. South Bend: Press Ganey Associates, Inc; 2010. ID - ref14 ER - TY - STD TI - Press Ganey Associates, Inc. Guide to Interpreting Calculation of Scores. South Bend: Press Ganey Associates, Inc; 2010. ID - ref15 ER - TY - STD TI - R: A language and environment for statistical computing. R Foundation for Statistical Computing, [URL https://www.R-project.org/]. Accessed 25 Nov 2015. UR - https://www.r-project.org/ ID - ref16 ER - TY - JOUR AU - McCarthy, M. L. AU - Silberstein, C. E. AU - Atkins, E. A. AU - Harryman, S. E. AU - Sponseller, P. D. AU - Hadley-Miller, N. A. PY - 2002 DA - 2002// TI - Comparing reliability and validity of pediatric instruments for measuring health and well-being of children with spastic cerebral palsy JO - Dev Med Child Neurol VL - 44 UR - https://doi.org/10.1111/j.1469-8749.2002.tb00308.x DO - 10.1111/j.1469-8749.2002.tb00308.x ID - McCarthy2002 ER - TY - JOUR AU - McHorney, C. A. AU - Ware, J. E. AU - Lu, J. F. PY - 1994 DA - 1994// TI - The MOS 36-item short-form health survey (SF-36): III. Tests of data quality, scaling assumptions, and reliability across diverse patient groups JO - Med Care VL - 32 UR - https://doi.org/10.1097/00005650-199401000-00004 DO - 10.1097/00005650-199401000-00004 ID - McHorney1994 ER - TY - JOUR AU - Hattie, J. PY - 1985 DA - 1985// TI - Methodology review: assessing unidimensionality of tests and items JO - Appl Psychol Meas VL - 9 UR - https://doi.org/10.1177/014662168500900204 DO - 10.1177/014662168500900204 ID - Hattie1985 ER - TY - JOUR AU - Schmitt, N. PY - 1996 DA - 1996// TI - Uses and abuses of coefficient alpha JO - Am Psychol Assoc VL - 8 ID - Schmitt1996 ER - TY - BOOK AU - Nunnally, J. PY - 1978 DA - 1978// TI - Psychometric theory PB - McGraw-Hill CY - New York ID - Nunnally1978 ER - TY - JOUR AU - Briggs, S. R. AU - Cheek, J. M. PY - 1986 DA - 1986// TI - The role of factor analysis in the development and evaluation of personality scales JO - J Pers VL - 54 UR - https://doi.org/10.1111/j.1467-6494.1986.tb00391.x DO - 10.1111/j.1467-6494.1986.tb00391.x ID - Briggs1986 ER - TY - JOUR AU - Clark, L. A. AU - Watson, D. PY - 1995 DA - 1995// TI - Constructing validity: basic issues in objective scale development JO - Psychol Assess VL - 7 UR - https://doi.org/10.1037/1040-3590.7.3.309 DO - 10.1037/1040-3590.7.3.309 ID - Clark1995 ER - TY - JOUR AU - Hu, L. AU - Bentler, P. M. PY - 1999 DA - 1999// TI - Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives JO - Struct Equ Model VL - 6 UR - https://doi.org/10.1080/10705519909540118 DO - 10.1080/10705519909540118 ID - Hu1999 ER - TY - JOUR AU - Fornell, C. AU - Larcker, D. F. PY - 1981 DA - 1981// TI - Evaluating structural equation models with unobservable variables and measurement error JO - J Mark Res VL - 18 UR - https://doi.org/10.2307/3151312 DO - 10.2307/3151312 ID - Fornell1981 ER - TY - JOUR AU - Elliott, M. N. AU - Zaslavsky, A. M. AU - Goldstein, E. AU - Lehrman, W. AU - Hambarsoomians, K. AU - Beckett, M. K. AU - Giordano, L. PY - 2009 DA - 2009// TI - Effects of survey mode, patient mix, and nonresponse on CAHPS hospital survey scores JO - Health Serv Res VL - 44 UR - https://doi.org/10.1111/j.1475-6773.2008.00914.x DO - 10.1111/j.1475-6773.2008.00914.x ID - Elliott2009 ER - TY - JOUR AU - Elliott, M. N. AU - Edwards, C. AU - Angeles, J. AU - Hambarsoomians, K. AU - Hays, R. D. PY - 2005 DA - 2005// TI - Patterns of unit and item nonresponse in the CAHPS Hospital Survey JO - Health Serv Res VL - 40 UR - https://doi.org/10.1111/j.1475-6773.2005.00476.x DO - 10.1111/j.1475-6773.2005.00476.x ID - Elliott2005 ER - TY - JOUR AU - O’Malley, A. J. AU - Zaslavsky, A. M. AU - Elliott, M. N. AU - Zaborski, L. AU - Cleary, P. D. PY - 2005 DA - 2005// TI - Case-mix adjustment of the CAHPS hospital survey JO - Health Serv Res VL - 40 UR - https://doi.org/10.1111/j.1475-6773.2005.00470.x DO - 10.1111/j.1475-6773.2005.00470.x ID - O’Malley2005 ER - TY - STD TI - Morgan KH, Fulton BR, Kaldenberg DO, Malott DL, Ayala L, Wolosin RJ. Creating Mixed Internet and Mail Samples for Patient Satisfaction Surveys at Medical Practices. South Bend: Press Ganey Associates DoRaA; 2015. ID - ref29 ER -