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Table 5 Patients rating their satisfaction as „excellent“ in the EUROPEP questionnaire four weeks after the consultation

From: Patient satisfaction with primary care: an observational study comparing anthroposophic and conventional care

Questions/items CON AM X2-Test
  % CI a % CI a  
Relationship and communication      
1. Making you feel you had time during consultation? * 61.7 57.9 – 65.4 76.5 72.1 – 80.9 P < 0.001
2. Interest in your personal situation? * 60.3 57.1 – 63.5 74.6 68.7 – 80.4 P < 0.001
3. Making it easy for you to tell him or her about your problem?* 62.9 59.0 – 66.9 71.6 65.6 – 77.6 P = 0.023
4. Involving you in decisions about your medical care? * 58.4 54.7 – 62.2 67.8 62.7 – 72.9 P = 0.022
5. Listening to you?* 67.1 64.1 – 70.1 80.0 75.8 – 84.3 P < 0.001
6. Keeping your records and data confidential? * 75.4 72.7 – 78.0 85.0 79.4 – 90.7 P = 0.002
Medical care      
7. Quick relief of your symptoms? 27.6 24.8 – 30.5 26.7 22.5 – 31.0 n.s.
8. Helping you to feel well so that you can perform your normal daily activities? 41.2 38.2 – 44.3 45.4 39.9 – 50.9 n.s.
9. Thoroughness? * 56.5 52.9 – 60.1 70.4 64.3 – 76.5 P < 0.001
10. Physical examination of you? 52.6 49.7 – 55.5 55.6 48.5 – 62.7 n.s.
11. Offering you services for preventing diseases (screening, health checks, immunizations)? * 48.7 45.1 – 52.3 41.5 35.5 – 47.5 P = 0.006
Information and support      
12. Explaining the purpose of tests and treatments? * 60.2 56.9 – 63.4 68.0 62.8 – 73.2 P = 0.044
13. Telling you what you wanted to know about your symptoms and/or illness? * 60.2 57.0 – 63.4 69.9 65.0 – 74.8 P = 0.005
14. Helping you deal with emotional problems related to your health status?* 49.7 46.6 – 52.8 61.3 55.2 – 67.5 P = 0.004
15. Helping you understand of following his or her advice? 51.0 48.1 – 54.0 47.9 41.9 – 53.9 n.s.
Continuity and cooperation      
16. Knowing what s/he had done or told you during earlier contacts? 53.4 50.0 – 56.9 59.8 52.6 – 67.0 n.s.
17. Preparing you for what to expect from specialist or hospital care? 55.7 51.6 – 59.8 56.4 48.3 – 64.5 n.s.
Facilities availability and accessibility      
18. The helpfulness of the staff (other than the doctor)? 66.1 62.3 – 69.9 72.7 67.4 – 78.0 n.s.
19. Getting an appointment to suit you? 1.2 0.6 – 1.8 1.6 0.5 – 2.6 n.s.
20. Getting through to the practice on telephone? 72.1 68.7 – 75.4 70.5 65.6 – 75.3 n.s.
21. Being able to speak to the general practitioner on the telephone? 58.3 54.4 – 62.1 67.9 61.8 – 74.1 (P = 0.076)
22. Waiting time in the waiting room? 38.1 32.4 – 43.7 39.7 31.1 – 48.4 n.s.
23. Providing quick services for urgent health problems? 71.6 68.3 – 74.9 76.9 69.9 – 83.9 n.s.
  1. * = significant values (p < 0.05) between CON and AM group
  2. n.s. = difference between CON and AM group not significant
  3. a = 95% Confidence Interval