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Table 3 Rates of Selection of Areas to Probe in Dynamics of Care Interviews

From: Beyond satisfaction: Using the Dynamics of Care assessment to better understand patients' experiences in care

 

1

2

3

4

5

6

 

Chosen as Most Important

Chosen as Most Satisfied

% Chosen as 2nd Area to Probe

Chosen as Least Satisfied

% Chosen as 3rd Area to Probe

% of All Events Chosen

Adherence to Medical Instructions

10%

52%

63%

29%

83%

15%

Medical Problems

21%

41%

17%

27%

50%

15%

Specialty & Inpatient Hospital Care

13%

46%

48%

32%

72%

16%

Preventive Health Care & Screening

7%

48%

30%

34%

58%

10%

Substance Use

5%

31%

87%

15%

86%

4%

Sexual Risk Behavior

4%

51%

84%

22%

79%

10%

Family Planning

3%

43%

100%

11%

100%

5%

Psychological Symptoms

16%

40%

26%

30%

56%

13%

Life Circumstances & Demands

20%

32%

30%

25%

66%

13%

  1. Explanation of Columns
  2. 1. Proportion of time each area was identified as the most important concern to discuss.
  3. 2. Proportion of time area was identified as one of the areas with most satisfactory care.
  4. 3. Proportion of time area was chosen when it was eligible for the second slot.
  5. 4. Proportion of time area was identified as one of the areas with least satisfactory care.
  6. 5. Proportion of time area was chosen when it was eligible for the third slot.
  7. 6. Proportion of time area was chosen for discussion in any slot out of all selected areas.
  8. Note: Up to three areas selected for discussion included PWHAs' biggest need or concern and areas of greatest and least satisfaction with available services. Since levels of satisfaction could be tied, interviewers were instructed to break ties by selecting areas that were mentioned less frequently in pilot work (family planning, sex risk and substance use. The goal was to balance the number of times we probed each area. As Column 6 demonstrates, we were successful in over-sampling these areas.