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Table 4 Principal components factor analysis (varimax rotation) computed with the final 27-items version of the questionnaire (second study, n = 248)

From: Construction of a questionnaire measuring outpatients' opinion of quality of hospital consultation departments

   Factor 1 Factor 2 Factor 3 Factor 4
   Consultation with the doctor Appointment making Reception & facilities Waiting time
1 easy to make an appointment by phone 0.07 0.49 0.12 0.39
2 Pleasantness of staff answering the phone 0.24 0.56 0.30 0.19
3 Acceptable time lapse to obtain appointment 0.19 0.81 0.22 0.18
4 Possibility of obtaining an appointment on convenient day and hour 0.20 0.77 0.20 0.14
5 Contacting someone in the facility on the phone for help or advice in case of problem 0.30 0.68 0.18 0.08
6 In an emergency, getting a quick appointment in the facility 0.19 0.77 0.24 0.11
7 Inside the hospital the consultation room was clearly sign-posted' 0.17 0.15 0.67 - 0.16
8 Administrative procedures (completing papers and paying) fast and easy 0.15 0.25 0.61 0.16
9 Pleasantness and availability of receptionist 0.20 0.44 0.59 0.23
10 Waiting room pleasant 0.11 0.15 0.78 0.26
11 Premises clean 0.17 0.22 0.66 0.18
12 Saw the doctor at the appointed time 0.24 0.18 0.14 0.84
13 Waiting time acceptable 0.25 0.29 0.10 0.85
14 Information on how long to plan for 0.23 0.16 0.20 0.78
15 The doctor was welcoming 0.69 0.09 0.38 0.08
16 Took an interest in me not just my medical problem 0.72 0.06 0.15 0.18
17 spent adequate time with me 0.82 0.14 0.21 0.07
18 Examined me carefully 0.78 0.04 0.21 0.07
19 Explained what he/she was doing during the consultation 0.78 0.15 0.17 0.12
20 Wanted to know if I had pain 0.75 0.13 0.17 0.15
21 Asked if I was taking medication for other health problems 0.72 0.07 0.08 0.09
22 Warned me about possible side effects of treatment (operation, drugs)- 0.68 0.30 0.01 0.19
23 Took my opinion into account 0.79 0.20 0.02 0.10
24 Explained decisions 0.76 0.25 0.18 0.20
25 I got the information I wanted 0.78 0.23 0.12 0.17
26 he/she is in touch with my GP 0.57 0.20 0.02 0.15
27 Agree with doctor's instruction 0.49 0.32 0.04 - 0.06