Items | Information | Inclusion of Family | Communication | Technical Skill | Emotional Needs | Total Satisfaction | N/A*(%) |
---|---|---|---|---|---|---|---|
Information | |||||||
1.information provided about diagnosis | 0.90 | 0.76 | 0.73 | 0.73 | 0.72 | 0.72 | 0.3 |
2.information about treatment and course | 0.91 | 0.79 | 0.76 | 0.74 | 0.74 | 0.75 | 0.8 |
3.information about side effects of the treatment | 0.89 | 0.74 | 0.73 | 0.70 | 0.69 | 0.66 | 0.8 |
4.how soon information was given about test results | 0.88 | 0.73 | 0.69 | 0.67 | 0.70 | 0.68 | 1.4 |
5.how often are updated about your child’s health | 0.92 | 0.80 | 0.77 | 0.76 | 0.74 | 0.75 | 2.0 |
Inclusion of Family | |||||||
6.sensitivity shown to you and your family | 0.73 | 0.88 | 0.75 | 0.72 | 0.70 | 0.75 | 0.0 |
7.willingness to answer your questions | 0.77 | 0.92 | 0.74 | 0.69 | 0.67 | 0.73 | 0.6 |
8.include your family in discussion | 0.81 | 0.92 | 0.78 | 0.79 | 0.77 | 0.77 | 0.8 |
9.time given you to ask questions | 0.78 | 0.91 | 0.80 | 0.74 | 0.71 | 0.73 | 1.1 |
Communication | |||||||
10.explain health condition and treatment to child | 0.71 | 0.75 | 0.85 | 0.79 | 0.71 | 0.71 | 8.8 |
11.explain health condition and treatment to you | 0.72 | 0.75 | 0.85 | 0.74 | 0.69 | 0.72 | 0.6 |
12.listen to you and your concerns | 0.70 | 0.76 | 0.87 | 0.72 | 0.72 | 0.69 | 1.4 |
13 preparation provided for you about what to expect during tests and procedures | 0.62 | 0.64 | 0.83 | 0.63 | 0.65 | 0.64 | 0.3 |
14 preparation provided for child about what to expect during tests and procedures | 0.73 | 0.71 | 0.87 | 0.69 | 0.70 | 0.68 | 7.3 |
Technical Skill | |||||||
15.respond to child’s needs | 0.75 | 0.75 | 0.79 | 0.93 | 0.76 | 0.74 | 2.3 |
16.efforts to keep your child comfortable | 0.73 | 0.73 | 0.77 | 0.93 | 0.77 | 0.72 | 1.4 |
17.time to help your child back home | 0.76 | 0.77 | 0.76 | 0.92 | 0.74 | 0.77 | 3.7 |
Emotional Needs | |||||||
18.time given to your child to play, talk about her/his feelings, and any questions she/he may have | 0.72 | 0.73 | 0.74 | 0.72 | 0.90 | 0.68 | 10.7 |
19.time spent helping your child back to school | 0.74 | 0.73 | 0.76 | 0.74 | 0.92 | 0.71 | 24.3 |
20.time spent attending to child’s emotion needs | 0.76 | 0.73 | 0.77 | 0.79 | 0.95 | 0.73 | 11.9 |
21.time spent attending your emotion needs | 0.75 | 0.76 | 0.76 | 0.79 | 0.96 | 0.74 | 9.6 |
Total Satisfaction | |||||||
22.the overall care your child is receiving | 0.71 | 0.73 | 0.74 | 0.74 | 0.70 | 0.92 | 0.3 |
23.how friendly and helpful the staff is | 0.70 | 0.74 | 0.73 | 0.72 | 0.69 | 0.89 | 0.3 |
24.the way your child is treated at the hospital | 0.72 | 0.74 | 0.70 | 0.71 | 0.70 | 0.90 | 0.6 |